Privacy Policy

Last updated: 10-10-2025

1. Introduction

Rapid RCM Solutions (“Rapid RCM Solutions,” “we,” “us,” or “our”) is committed to protecting your privacy and securing your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you (a “you,” “user,” or “visitor”) access or use our website [rapidrcmsolutions.com] (the “Site”), engage our services, or otherwise provide information to us.

By accessing or using our Site or services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use our Site or provide us your information.

2. Scope

This Privacy Policy applies to all personal data collected by Rapid RCM Solutions in connection with your use of our Site, your interactions with us, and our performance of revenue cycle management, medical billing, credentialing, and related services. It covers data we collect when acting as controller or processor, depending on the context. Where applicable, protected health information (“PHI”) handled under HIPAA is subject to stricter rules (see Section 15 below).

3. Information We Collect

The specific types of personal data we collect depend on how you interact with us. Typical categories include:

Contact & Identifiers: Name, address, email address, phone number, business contact information, user login/username, etc.
Service-related Data: Information you provide in service requests, billing data, claim and medical billing information, invoices, order history, service preferences, etc.
Device & Usage Data: IP address, browser type and version, operating system, pages you view, time and date of your visit, referring/exit pages, clickstream data, and other analytics.
Payment & Financial Information: Payment method, billing details, and other financial data you provide.
Employment & Professional Information: In case of job applications or business relationships, your resume, work history, certifications, credentials, and references.
Sensitive Information: In limited circumstances, we may collect sensitive data (e.g. health data, identifiers) when required for service delivery.
Inferences & Derived Data: Data we infer or derive from the information you give (e.g. preferences, behavioral profiles).

Providing certain information is optional, but if you choose not to supply required information, we may be unable to provide certain services.

4. Sources of Information

We collect personal information from:

Directly from you: When you fill out forms on our Site, contact us, subscribe to newsletters, engage services, or otherwise interact with us.
Automatically: Via cookies, web beacons, and similar technologies when you visit our Site.
Third parties and partners: Such as analytics providers, business partners, or service providers we engage.

5. How We Use Your Information

We may use your personal information for the following purposes:

To provide, manage, and deliver our services (e.g., billing, credentialing, reporting).
To operate, maintain, and improve our Site and services.
To respond to your inquiries, requests, or support needs.
To send you administrative, service-related, or marketing communications (where permitted).
To personalize your experience on our Site (e.g., content, offers).
For analytics, research, and internal business purposes.
To detect, prevent, and address fraud, security, or other prohibited activities.
To comply with applicable laws, regulations, or legal proceedings.
For other purposes we expressly disclose to you or with your consent.

6. Disclosure of Your Information

Except as described below, we will not sell or rent your personal information:

Service Providers & Subcontractors: We share information with vendors and partners who assist us (hosting, analytics, customer support, etc.), under confidentiality obligations.
Affiliates & Partners: Where necessary for business operations or service delivery.
Legal & Regulatory Authorities: When required by law, subpoena, or legal process, or to protect rights, property, or safety.
Business Transactions: In connection with mergers, acquisitions, reorganizations, or sale of assets, your information may be transferred (with appropriate protections).
De-identified or Aggregated Data: We may share anonymized or aggregated data without restriction.
With Your Consent: Where you expressly permit additional disclosures.

7. Cookies & Tracking Technologies

We use cookies and similar technologies (e.g. web beacons, pixels) to collect information and enhance your experience. These help us:

Recognize you when you return to our Site.
Understand how visitors use our Site and improve it.
Serve relevant content and advertisements.

Types of cookies:

Essential / Strictly Necessary Cookies: Required for the Site’s basic functionality.
Performance & Analytics Cookies: To collect usage data (e.g. Google Analytics).
Advertising / Marketing Cookies: To deliver targeted or interest-based ads.

You may disable or delete cookies via your browser settings, but doing so may impact certain Site features.

8. Opt-out, Do-Not-Track & Preference Signals

Currently, Rapid RCM Solutions does not universally honor “Do Not Track” signals. If in your jurisdiction you have rights to opt-out of certain data uses (e.g. targeted advertising), you may do so via the methods described in Section 10 (Your Rights) or cookie settings.

9. Third-Party Sites & Links

Our Site may contain links to third-party websites or services not operated by us. Once you leave our Site, this Privacy Policy no longer applies. We encourage you to review those third parties’ privacy practices. We are not responsible for their content or policies.

10. Your Rights & Choices

Depending on the jurisdictions in which you reside, you may have rights regarding your personal data, which could include:

The right to access your data (know what we hold).
The right to correct or update inaccurate data.
The right to delete your data or request erasure, subject to legal exceptions.
The right to restrict or limit certain processing.
The right to data portability (receive data in a structured, machine-readable format).
The right to opt-out of marketing communications or targeted advertising.
The right to withdraw consent where consent is the basis for processing, for future processing.
The right to non-discrimination for exercising your privacy rights.

To exercise these rights, please contact us (see Section 16). We may request information to verify your identity before fulfilling your request. Some rights may be limited by applicable law.

11. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. After that, we securely delete, anonymize, or archive data.

12. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include encryption, secure access controls, regular security assessments, employee training, and incident response procedures.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

13. Children’s Privacy

Our Site and services are not directed to children under a certain age (e.g. 13 or as per applicable law). We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us to request deletion.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on our Site along with a “Last updated” date. In the event of material changes, we may provide additional notice (e.g. email). Continued use of the Site or our services after changes constitutes your acceptance of the revised policy.

15. HIPAA / Protected Health Information (if applicable)

Because Rapid RCM Solutions provides medical billing and related services, in certain cases we may handle protected health information (“PHI”) subject to the U.S. Health Insurance Portability and Accountability Act (HIPAA). In those instances:

We act as a Business Associate (or similar) under HIPAA, and must comply with the applicable HIPAA Privacy and Security Rules in our agreements with covered entities (our clients).
We only use or disclose PHI as permitted under our agreements and HIPAA law (e.g. to carry out billing, claims processing, audits, reporting, or permitted purposes).
We adopt administrative, technical, and physical safeguards to protect PHI.
In case of a breach of unsecured PHI, we will notify the covered entity without unreasonable delay (and no later than applicable regulatory deadlines).
We will cooperate in accounting, auditing, and access requests as required under HIPAA.

16. Contact Us

If you have questions or would like to exercise your rights, you may contact us at:

Rapid RCM Solutions
Email: info@rapidrcmsolutions.com
Phone: +1 810-487-8969