Case Study

Client: Willow Grove Care Center ((Name changed for confidentiality) Facility Type: Skilled Nursing Facility (SNF), 120 beds Location: Midwest, USA Date: January 2025 The Problem Too many billing errors. Too many delays. Too much pressure on staff. In early 2025, Willow Grove Care Center started noticing serious issues with its billing process: As cash flow slowed, staff burnout increased. The leadership knew something had to change. What They Needed Willow Grove wasn’t looking for just another billing company. They needed a partner who could: The Rapid RCM Solution Rapid RCM Solutions stepped in with a hands-on, practical strategy—no fluff, no complicated setup. 1. Smart Tech Integration We connected their system directly to Willow Grove’s EHR. This allowed for: 2. Focused Training Instead of overwhelming the staff with technical jargon, Rapid RCM provided: 3. Strong Denial Management We didn’t just wait for denials—we worked to prevent them: In one case, a $28,000 Medicare claim was caught before submission because it lacked a physician recertification. Staff fixed it within two days, and the claim was paid in full—on time. 4. Easier Documentation To help nurses and therapists, Rapid RCM introduced: Results After 6 Months Metric Before Rapid RCM After Rapid RCM Claim Denial Rate 20% 7% Avg. Days to Payment 46 27 Annual Denial Loss $180,000 $42,000 Sraff Training Compliance 52% 98% That’s a 65% drop in denial rate and nearly $140,000 in recovered revenue. What Changed for Willow Grove? Final Thoughts Skilled nursing billing isn’t getting any easier. If anything, it’s more complex than ever. New rules, tighter audits, and payer-specific quirks make it hard to keep up—especially for in-house teams stretched thin. Willow Grove’s story shows what can happen when the right support is in place. With the right RCM partner, SNFs can stop firefighting and start improving. Need Help with SNF Billing? Rapid RCM Solutions helps skilled nursing facilities across the U.S. get paid faster, reduce rework, and stay fully compliant—without putting extra pressure on your team.